Talk to Us |
(+57) (6) 887 6505 
(+57) 310 239 2054 
mercadeocentrourologico@gmail.com
About Us
About Us
The Urological Diagnostic Center (CDU) was established in 1998 in the vibrant city of Manizales by five pioneering specialists in Urology. Since then, we have dedicated our mission to providing specialized services that enhance the health of our community, supported by a top-tier medical infrastructure.
Throughout our years of growth, CDU has distinguished itself in the field of healthcare through its commitment to technical and scientific excellence in all aspects of care. Our ongoing innovation has positioned us as a reference and support center in urological specialty, committed to the comprehensive well-being of our patients and the continuous advancement of medicine.
Mission
We are a private, departmental organization providing specialized Urology services and related specialties. Relying on skilled human resources and grounded in values and principles, we aim to generate social profitability and comprehensive client satisfaction while maintaining financial balance.
Vision
By 2025, we aim to be established as a leading provider of specialized urology services and related products within the Department. We seek to achieve recognition from all IPS in the Department of Caldas for our quality and excellent service.
Values and Principles
| Respect:
Recognizing the intrinsic value and rights of individuals and society.
| Commitment:
Dedication to supporting and pursuing the common good.
| Justice:
A set of essential values that should underpin society and the state, including respect, equity, equality, and freedom.
| Service:
Elements that add value in performance and go beyond merely fulfilling obligations to people.
| Solidarity:
Support or temporary allegiance to a cause or the interests of others, especially in difficult situations.
| Honesty:
Acting fairly, honorably, and decently with ourselves and others, with transparency in administrative and care management, in alignment with the principles and policies of CDU.
| Participation:
Acting when we can be key contributors to a collective effort. It involves offering what we can when needed to achieve a shared goal.
| Pluralism:
A system that accepts, tolerates, and recognizes different positions or viewpoints that may arise in discussions on a particular topic.
| Excellence:
Commitment to a continuous process of improving quality standards in the delivery of healthcare services.
Schedule an Appointment:
Monday to Friday - 7:00 a.m. a 6:00 p.m.
Saturday - 7:00 a.m. a 11:00 p.m.
Our
Humanistic Approach
We take pride in the human approach we infuse into every interaction, strengthening the trust and care you deserve. At CDU, we are here for you, working together to ensure that your well-being is our top priority. We invite you to meet our specialized urologists, who are dedicated to your health.
Quality Policies
Rights
The Urological Diagnostic Center recognizes and is committed to safeguarding the following rights of patients:
+ To personalized, dignified, humane and ethical treatment.
+ To be informed about costs, institutional proposals, medical treatments and disease management.
+ To not be discriminated against on the basis of race, politics, culture, religious beliefs or their own health situation.
+ To a second opinion on their illness and a copy of their medical history.
+ To express and have their wishes, needs and decisions related to the care process taken into account.
+ To receive safe and excellent quality care.
+ To clear and comprehensive communication.
+ To privacy and confidential handling of information.
+ To personalized, dignified, humane and ethical treatment.
+ To be informed about costs, institutional proposals, medical treatments and disease management.
+ To not be discriminated against on the basis of race, politics, culture, religious beliefs or their own health situation.
+ To a second opinion on their illness and a copy of their medical history.
+ To express and have their wishes, needs and decisions related to the care process taken into account.
+ To receive safe and excellent quality care.
+ To clear and comprehensive communication.
+ To privacy and confidential handling of information.
Duties
As a patient, you assume active participation in the fulfillment of the duties stipulated by the CDU to guarantee your safety and healthy coexistence. Your duties are:
+ Respect the dignity and privacy of other patients, family members, and the institution’s staff and resources.
+ Provide clear and complete information about your health status.
+ Assume responsibility for your health and compliance with your treatment plan by participating in your self-care.
+ Channel through the regular channel your desires, needs, and decisions related to the care process.
+ Cancel copayments, copayments, and fines when appropriate.
+ Sign the consent for the procedures that require it and leave a record if you do not want to receive treatment.
+ Respect the dignity and privacy of other patients, family members, and the institution’s staff and resources.
+ Provide clear and complete information about your health status.
+ Assume responsibility for your health and compliance with your treatment plan by participating in your self-care.
+ Channel through the regular channel your desires, needs, and decisions related to the care process.
+ Cancel copayments, copayments, and fines when appropriate.
+ Sign the consent for the procedures that require it and leave a record if you do not want to receive treatment.
Biosecurity Policies
To maintain a safe environment, we ask that you wash your hands before starting your work day and after handling money or documents. When entering care areas, wear appropriate clothing and PPE. Handle documents carefully, avoiding contact with your mouth. Also, make sure doors and drawers are closed, and store sharp objects safely. Finally, to avoid fires, do not use candles in administrative areas. Thank you for your cooperation!
Non-Reuse Policies
At the CDU, the safety and health of our patients is our priority. Therefore, all single-use materials and equipment will be discarded after use. This includes gloves, syringes, catheters and other medical instruments. Reuse of disposable materials is strictly prohibited to prevent infection and ensure the highest quality of care. We are committed to providing you with a safe and reliable environment – thank you for being part of our mission of care and wellness!
Integrated Management Policies
We encourage team collaboration and continuous process improvement to deliver efficient and effective care. We are committed to complying with regulations and standards, promoting a safe environment for both our patients and staff, we value feedback and are constantly working to optimise our services, thank you for trusting us!
Code of Conduct
We promote respect, ethics and professionalism. We act with integrity, protect patient confidentiality and foster an inclusive and collaborative environment – thank you for your commitment!
Convenios
